FQA

FAQ

Account & Purchase

How do I register for an account?

Simply head on over to https://capitalgrowshop.com/index.php?route=account/register and fill up the mandatory fields and you're done.

What are the benefits of signing up for a Capital Growth Shop account?

In addition to the fact that you get to be part of the Capital Growth Shop Crew, here are some benefits of signing up for a Capital Growth Shop account:

We can understand your concern for the security of your personal and payment data. When you provide us with your personal data, it will only be used for the purpose of submitting your order or contacting you regarding your order, for example if the courier has trouble finding your address. A valid phone number, email address, and postal address are required to ship orders to you. In addition, we use SSL security and encrypted data storage of your personal and order information. Encryption ensures that no one can access or use your personal information.

I forgot my password! Help!

Don’t worry – you can reset your password here!

Just click on the forgot password link before signing in to your account and we’ll send you an email with details on how to reset it.

Is it possible to cancel my order or an item in my order?

If your order or item hasn’t been shipped yet, then yes you can. Please contact us here or call or text us on (+91)7678124547 for assistance. However, if your order has already been shipped then unfortunately we’re unable to cancel it. However once you receive the items then you can raise a query to return, feel free to email us for further information.

Do you take wholesale orders?

Yes! We do! If you have any wholesale related inquiry or want to buy products wholesale you can directly contact us (+91)7678124547 or email Info@capitalgrowthshop.com.

What are the points?

Our points program is one of the ways that we show you guys how much we love you all.  Every customer who has an account automatically earns points. Points are basically like Capital Growth Shop money. You can spend them on all sorts of different items from our store! Customers earn 5 points to every 50 rupees they spend. You can learn more about our Points Program here

Shipping

What areas do you ship to?

We ship parcels to all Indian states every single working day. Every part of India that has a postcode can receive a parcel from us. We do not ship outside of India.

We ship to residential addresses, business addresses, P.O boxes and any address that has Pin Code.

How long does the shipping take?

It depends on your location and the size of the parcel. Once payment has cleared we ship the parcel straight away. Small parcels usually take two or three days to reach any major city. Larger parcels may take a bit more time. Remote areas may take up to a week.

Can I upgrade my order or shipping?

Realized that you needed to add something or needed to speed/change your shipping preference?

Don't stress - if it is still within 12 hours of the time you placed your order, you can still upgrade your shipping speed and can add more products. Give us a call and let us know you need to bump up your shipping speed. One of our friendly staff members will set up a faster shipping speed(whatever your preference is), and take your payment over the phone, or e-mail you a link to complete on your own(you choose!). Your package will go out with your newly selected shipping speed preferences.

Please note that your shipping speed and processing time are two completely separate things. Shipping Speed is how quickly the courier delivers your package across the country. Processing time is the amount of time that it takes our shipping and warehousing staff to process all the orders from the day, quality check all of the items, package them up carefully and safely, and get your box in the hands of the courier. This usually takes 1-3 business days and is totally dependent on the amount of orders we are currently handling at any given time.

Can I track my order?

Of course! We’ll include the tracking number in your shipping confirmation email and sign up for SMS alerts on your delivery.

What happens if I am not home when the order is delivered?

For proof of delivery we require a signature upon delivery. If no one is home to sign for your parcel, it will be at the postie’s discretion if there is a safe place to leave it where it won’t be damaged by weather or easily stolen. If not, it will be taken to your closest courier office. You can always see the status or location of your order with the tracking number.

My package says the product is delivered but I can't find it.

If your tracking information shows that your package was delivered, but you can't find it, follow these steps.

Verify the shipping address.

Look for a notice of attempted delivery around your door, mailbox, or typical delivery area.

Look around the delivery location for your package.

See if someone else accepted the delivery (a neighbor, roommate, etc.).

Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.

Wait 36 hours - in rare cases packages may say delivered up to 36 hours prior to arrival.

If it's been more than 36 hours after you received the package delivery notice, give us a call. Usually, the courier carrier is able to locate your package, but either way our support staff will be there to have your back.

Return

Is It Safe To Buy From Capital Growth Shop?

Yes, it is safe to buy from Capital Growth Shop, since it is a legit eCommerce store operating in all over India. It has been successfully delivering millions of products to customers around the globe since 2013. Many of our customer reviews on websites like Trust pilot and google reviews have been positive while sometimes customers do face certain issues and we solve it ASAP. We try our best to handle every order with the utmost dedication and passion. The initial days were challenging but we have expanded our team and modernized our systems with cutting-edge technologies to overcome those challenges.

What is the return policy?

Ans: We need to be notified within 12 hours after arrival for broken or 48 hours on defective products. Contact customer service as soon as possible and we would be happy to assist you.

We accept returns of unused item(s) up to 7 days after the order has been received. If the product has been used, even just once, we cannot accept the return.*

For return requests due to wrong size and/or color ordered, sign in to your account and head on to our Return Portal to submit a return request or mail us to Info@capitalgrowthhop.com with a photo of the unused item or the unopened box. As soon as we get the photo, we'll email a free return label right away and send the correct item(s) as well. We will not accept returns after a week from the day of package delivery has elapsed.

My product is faulty or damaged. Can I get a refund or exchange?

Of course! We will always replace, refund or credit faulty items or items that arrive damaged Please contact us here and include details of the issue, along with any evidential photos or videos to support your claim

The item I got was not what I wanted, can I return it?

We accept returns on all unused products. If the product has been used, even just once, we cannot accept a return. No exceptions.

Items to be returned must be reported within 48 hours of delivery. We will need a photo of the unused item or the unopened box before we can issue you a pre-paid return label.

How long will it take for me to receive my refund?

If you have received a faulty product and a replacement is not available, you should expect to receive your refund within a week of returning your order to us. This time period includes the transit time for us to receive your return from the shipper (5 - 10 business days), the time it takes us to process your return once we receive it (3 - 5 business days), and the time it takes your bank to process our refund request (3 - 5 business days).

What if my product is out of stock?

We're sorry to hear the product you're after is out of stock. You can visit our contact us page and can ask about the restock of your product. Enter your contact details and we will send you an email when it becomes available again.

Why are high end products so expensive?

High quality glass smoking products vary in price greatly. High end bongs are made in places like North America, Germany or Australia and the price largely reflects the quality of glass, the attention to detail, quality control, development and processes such as annealing that make borosilicate glass very strong and resistant to breakage from thermal stress. And as for other smoking accessories they are also made up from high end materials. Hence the cost of high end products is different from others.

Are our products genuine?

Absolutely. We do not sell fakes and we are active in stopping the sale of counterfeit and fake products in India. Counterfeit products are common in Indian smoke shops but not at Capital Growth Shop India. Our glass bongs, hookah and other smoking accessories are genuine and made in the country we indicate. If we say a bong is American, Australian or German made, we guarantee it is.